Privacy Policy

1. Who we are

The data controller responsible for your personal information is:

The Chef Tours PJ Tours
271 W. Short St, STE 410 #1081
Lexington, KY 40507
United States
Email: Operations@thecheftours.com
WhatsApp: +33 753 865 295

2. Information we collect

We collect the following categories of personal information:

• Information you give us — name, email address, phone number, number of guests, dietary requirements or allergies, and any messages you send us when you make an enquiry, book a tour, or contact support.
• Booking and transaction information — the tour(s) you book, dates, meeting points, and payment confirmation details. Full card/payment details are handled by our payment and booking providers, not stored by us (see Section 5).
• Information collected automatically — when you visit the Site we automatically collect device and usage data such as IP address, browser type, pages viewed, referring URLs, and interactions, primarily through cookies and similar technologies. See our Cookie Policy for details.
• Marketing and advertising data — identifiers and analytics associated with advertising and measurement tools (for example Google Ads and Google Analytics) that help us understand campaign performance.

3. How we use your information

We use your personal information to:

• Process, confirm, and manage your tour bookings and enquiries;
• Communicate with you about your booking, including confirmations, meeting details, changes, and rescheduling;
• Accommodate dietary requirements and allergies you disclose;
• Provide customer support and respond to your messages;
• Operate, maintain, and improve the Site and our services;
• Measure and improve our marketing and advertising, including through analytics and conversion tracking;
• Send you marketing communications where you have consented or where otherwise permitted by law (you can opt out at any time);
• Comply with legal obligations and enforce our Terms & Conditions.

4. Legal bases for processing (EEA/UK visitors)

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on the following legal bases:

• Performance of a contract — to process and deliver the tour you book.
• Consent — for non-essential cookies, marketing emails, and processing of any special-category data such as allergy/health information you choose to provide. You may withdraw consent at any time.
• Legitimate interests — to operate and improve our business, secure the Site, and understand how our services are used, provided these interests are not overridden by your rights.
• Legal obligation — to comply with applicable laws, tax, and accounting requirements.

5. How we share your information

We do not sell your personal information. We share it only with:

• Booking and reservation platforms — such as Viator and other third-party marketplaces through which tours may be sold, to fulfil your reservation. When you book through a third-party platform, that platform’s own privacy policy also applies to the data you provide to it.
• Payment processors — to securely process your payment. Charges appear on your statement as “Chef Tours.”
• Service providers — hosting, website, email, and analytics providers that operate the Site and support our business on our behalf.
• Advertising and analytics partners — such as Google, for measurement and advertising, subject to your cookie choices.
• Local tour operators and chefs — the guides and partners who deliver your experience, limited to what they need to host you (e.g. name, party size, dietary needs).
• Authorities or third parties — where required by law, to protect our rights, or in connection with a business transfer.

6. International data transfers

We are based in the United States and operate tours in multiple countries. Your information may be transferred to, stored in, and processed in countries outside your own, including the United States, whose data-protection laws may differ from those in your country. Where required, we take steps to ensure appropriate safeguards (such as standard contractual clauses) are in place for such transfers.

7. Data retention

We keep personal information only as long as necessary for the purposes described in this policy — typically for the duration of your relationship with us and for a reasonable period afterward to meet legal, tax, accounting, and dispute-resolution requirements. When information is no longer needed, we delete or anonymise it.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Withdraw consent at any time (without affecting prior processing);
• Request portability of the information you provided to us;
• Lodge a complaint with a supervisory authority.

EEA/UK residents (GDPR): you may exercise the rights above and complain to your local data-protection authority.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, to request deletion, to correct it, and to opt out of “sharing” for cross-context behavioural advertising. We do not sell personal information for money. You will not be discriminated against for exercising these rights.

To exercise any right, email Operations@thecheftours.com. We will respond within the timeframe required by applicable law and may need to verify your identity first.

9. Cookies and tracking

We use cookies and similar technologies for essential site functionality, analytics, and advertising. You can control non-essential cookies through our cookie banner and your browser settings. For full details, see our Cookie Policy.

10. Data security

We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

The Site and our booking services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-party links

The Site may contain links to third-party websites and booking platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Material changes will be posted on this page.

14. Contact us

Questions about this Privacy Policy or your personal information? Contact:

The Chef Tours PJ Tours
271 W. Short St, STE 410 #1081, Lexington, KY 40507, United States
Email: Operations@thecheftours.com
WhatsApp: +33 753 865 295